Features

One of the toughest challenges businesses face today is how to effectively use technology to give them a business advantage. All too often you purchase a system that is supposed to streamline the way you communicate, but instead the maintenance and learning curve can make it a business distraction. Additionally, that same system will become obsolete, and unreliable after just five years – leaving you without a current solution equipped to handle a highly mobile workforce that require communications, anytime, anywhere.

Voice (VOIP) Service Features

Call Queue

Incoming callers can be held in a queue while they listen to you customisable recorded message. The caller can be sent to voicemail or redirected to another extension if no one picks up the call.

Multi-Company Receptionist

A single receptionist can answer calls, each identified to a specific company.

Simultaneous Ring

While covering several extensions, a receptionist’s phone will ring simultaneously with each extension, showing which extension is being called with the caller ID.

Extension Status

The receptionist’s phone can be used to monitor multiple phones providing information on the extension’s status (off-hook, on-hook, ringing) before taking action

Call Pickup

Call Pickup groups may be defined by a group of extensions. Any phone in the office can be used to answer a call on extension’s within the pickup group.

Call Hunt

Allows calls to ring on a number of lines so that the first available person can answer.

Auto Attendant with Interactive Voice Response

An interactive voice response system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes.

Call Hold

Keeps a call connected while you make or receive a call on another line.

Call Transfer

Call Transfer enables the user to forward incoming calls to another telephone or extension.

Call Waiting

A service whereby someone making a telephone call is notified of an incoming call and is able to place the first call on hold while answering the second.

Three-way Conferencing

Three-way conference calling allows you to connect calls from two separate lines into one group phone call.

Call Park

The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone extension.

Direct Transfer to a Voicemail Box

Allows a caller to be transferred directly to the voicemail of another user.

Call Blocking

Allows a telephone user to block incoming calls from specific telephone numbers.

Hiding Caller ID

Provides the ability to hide your phone number when placing a call.

Do Not Disturb

Enables the user to instruct the PABX to route all incoming calls directly to voice mail. The phone on the desk does not ring.

Receive Notification of System Events via Text Message

Choose to receive notice of “events” (calls, voice mails, etc.) from the PABX to your mobile phone as a text message.

Voice Mail

Takes messages from your callers when your line is busy or you can’t answer, enabling you to retrieve messages from your mailbox at your convenience.

Auto-Redial

When calling a number that’s busy, you can setup the telephone to alert when the called line becomes available. A distinctive ring will alert a user when the call is connected to the number they were trying to reach.

Speed Dial

Enables the user to save frequently dialled numbers with an assigned shortcut of two or three digits.

Call Forwarding

Enables users to redirect incoming calls to another number.

Hold Music (WAV File Upload)

Allows callers to hear music or a recorded message while on hold.